Politique de remboursement

Refund Policy – CarWorkshopManual 

Last updated: May 23, 2026

At carworkshopmanual.com, we sell digital products only, including automotive workshop manuals, repair documentation, wiring diagrams, and downloadable technical files.

By purchasing any product from our website, you agree to the terms outlined in this Refund Policy.


1. Nature of Digital Products

All products sold on our website are delivered digitally and made available immediately after payment confirmation.

Due to the nature of digital content, products cannot be “returned” once access, download, or delivery has begun. This policy is standard for digital goods and consistent with applicable digital content regulations.


2. Non-Refundable Situations

Unless otherwise required by law, we do not provide refunds in the following situations:

  • Accidental purchases;
  • Change of mind after purchase;
  • Vehicle incompatibility caused by customer selection error;
  • Lack of technical knowledge to use the product;
  • Product already downloaded, accessed, or used;
  • Subjective dissatisfaction with the content;
  • Failure to verify compatibility before purchase.


3. Eligible Refund Cases

We may issue a full or partial refund under the following circumstances:

  • Duplicate charges;
  • Incorrect payment processing;
  • Corrupted files or download failure caused by our system;
  • Product significantly different from its description;
  • Accidental duplicate orders.

Before approving a refund request, we may ask for additional information such as order details, screenshots, or a description of the issue.


4. Refund Request Deadline

Refund requests must be submitted within 7-days of the purchase date.

Requests submitted after this period may not be eligible for review.


5. European Union Consumer Rights

If you reside in the European Union (EU) or European Economic Area (EEA), you may normally have a statutory 14-days withdrawal right for online purchases.

However, under EU Directive 2011/83/EU, this right no longer applies once:

  • delivery of digital content begins immediately after purchase; 
  • the customer expressly agrees to immediate access to the digital product.

By completing your purchase and accessing or downloading any digital content from our website, you expressly acknowledge and agree that:

  • delivery begins immediately after purchase; 
  • you lose your statutory right of withdrawal once access or download starts.


6. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting our support team may result in:

  • permanent account suspension;
  • download access termination;
  • restriction from future purchases or services.

We strongly encourage customers to contact us before opening a dispute with their payment provider.


7. Refund Processing

Approved refunds will be issued using the original payment method.

Depending on your bank or payment provider, processing times may vary and typically take between 5–15 business days.


8. Contact Information

For refund-related inquiries, please contact us at:

Email: support@carworkshopmanual.com

Please include:

  • your order number;
  • the email address used for purchase;
  • a detailed explanation of the issue;
  • screenshots or supporting evidence, if applicable.


9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice.

Any changes become effective immediately upon publication on this page.